Axis error 0x01 when put into closed loop

I purchased 2 odrive boards and 4 D6374 motors, and 4 CUI AMT102 encoders. We attached the encoders to our motors using a mount we designed. The odrive will successfully execute AXIS_STATE_FULL_CALIBRATION_SEQUENCE without an error. I then set odrv0.axis0.encoder.config.pre_calibrated = True and odrv0.axis0.motor.config.pre_calibrated = True, saved the configuration then rebooted. When the odrive is moved to AXIS_STATE_CLOSED_LOOP_CONTROL the odrv0.axis0.error = 0x01. Ive tried this sequence a number of times swapping out each piece of hardware (since I purchased multiple sets) with no resolution (making sure I erase the configuration and reboot at every swap). Needless to say I would think the should have been very easy since the controller and the motor come from odrive.

This the results:

odrv0.axis0.motor returns:

error = 0x0000 (int)
armed_state = 0 (int)
is_calibrated = True (bool)
current_meas_phB = -0.013124942779541016 (float)
current_meas_phC = 0.08837532997131348 (float)
DC_calib_phB = -1.839632272720337 (float)
DC_calib_phC = -2.2229766845703125 (float)
phase_current_rev_gain = 0.02500000037252903 (float)
current_control:
  p_gain = 0.022648924961686134 (float)
  i_gain = 31.99142074584961 (float)
  v_current_control_integral_d = 0.0 (float)
  v_current_control_integral_q = 0.0 (float)
  Ibus = 0.0 (float)
  final_v_alpha = 0.0 (float)
  final_v_beta = 0.0 (float)
  Iq_setpoint = 0.0 (float)
  Iq_measured = 0.0 (float)
  max_allowed_current = 71.99999237060547 (float)
gate_driver:
  drv_fault = 0 (int)
timing_log:
  TIMING_LOG_GENERAL = 0 (int)
  TIMING_LOG_ADC_CB_I = 1263 (int)
  TIMING_LOG_ADC_CB_DC = 11189 (int)
  TIMING_LOG_MEAS_R = 0 (int)
  TIMING_LOG_MEAS_L = 0 (int)
  TIMING_LOG_ENC_CALIB = 0 (int)
  TIMING_LOG_IDX_SEARCH = 0 (int)
  TIMING_LOG_FOC_VOLTAGE = 0 (int)
  TIMING_LOG_FOC_CURRENT = 0 (int)
config:
  pre_calibrated = True (bool)
  pole_pairs = 7 (int)
  calibration_current = 10.0 (float)
  resistance_calib_max_voltage = 1.0 (float)
  phase_inductance = 2.2648924641544e-05 (float)
  phase_resistance = 0.031991422176361084 (float)
  direction = 1 (int)
  motor_type = 0 (int)
  current_lim = 70.0 (float)
  requested_current_range = 70.0 (float)
  current_control_bandwidth = 1000.0 (float)
set_current_control_bandwidth(current_control_bandwidth: float)

odrv0.axis0.encoder returns:

error = 0x0000 (int)
is_ready = False (bool)
index_found = False (bool)
shadow_count = 3 (int)
count_in_cpr = 3 (int)
interpolation = 0.5 (float)
phase = 0.6743001937866211 (float)
pos_estimate = 3.9967904090881348 (float)
pll_vel = 0.0 (float)
pos_cpr = 3.765063762664795 (float)
hall_state = 3 (int)
vel_estimate = 0.0 (float)
config:
  mode = 0 (int)
  use_index = False (bool)
  pre_calibrated = True (bool)
  idx_search_speed = 10.0 (float)
  cpr = 8192 (int)
  offset = 4558 (int)
  offset_float = 1.049887776374817 (float)
  bandwidth = 1000.0 (float)
  calib_range = 0.019999999552965164 (float)

odrv0.axis0.controller returns:

pos_setpoint = 0.0 (float)
vel_setpoint = 0.0 (float)
vel_integrator_current = 0.0 (float)
current_setpoint = 0.0 (float)
config:
  control_mode = 2 (int)
  pos_gain = 20.0 (float)
  vel_gain = 0.0005000000237487257 (float)
  vel_integrator_gain = 0.0010000000474974513 (float)
  vel_limit = 20000.0 (float)
set_pos_setpoint(pos_setpoint: float, vel_feed_forward: float, current_feed_forward: float)
ctrl_reset()
set_vel_setpoint(vel_setpoint: float, current_feed_forward: float)
set_current_setpoint(current_setpoint: float)
start_anticogging_calibration()

finally, just the axis part from odrv0.axis0:

error = 0x0001 (int)
enable_step_dir = False (bool)
current_state = 1 (int)
requested_state = 0 (int)
loop_counter = 1263250 (int)
config:
  startup_motor_calibration = False (bool)
  startup_encoder_index_search = False (bool)
  startup_encoder_offset_calibration = False (bool)
  startup_closed_loop_control = False (bool)
  startup_sensorless_control = False (bool)
  enable_step_dir = False (bool)
  counts_per_step = 2.0 (float)
  ramp_up_time = 0.4000000059604645 (float)
  ramp_up_distance = 12.566370964050293 (float)
  spin_up_current = 10.0 (float)
  spin_up_acceleration = 400.0 (float)
  spin_up_target_vel = 400.0 (float)

I assume your goal is to be able to start your motor control without doing calibration. To do that, please follow these instructions, specifically the “Encoder with Index signal” part.

Note that you must search for the index on every startup before you can do closed loop control.

Is there a way to not use the index? Thats what I was trying to do by doing the offset cal, then setting the pre-cal flag to True.

Sorry, not with these encoders.