My odrive card is not being recognized

I have a problem when I connect my device. I connect my odrive v3.6-56V to the computer and the USB port is recognized perfectly, however I am trying to do some tests with python to start an engine with this card and when I use the specific function “odrive.find_any()” to find my device I get an error saying “cannot open USB port” and my device is not recognized so I can’t start the engine.
I would appreciate if someone could tell me why I get this error.
Thank you

Question, does odrivetool work for you?

In general, make sure there are no other processes that are connecting to the ODrive vis USB. This would include odrivetool and any other python scripts you have that call odrive.find_any()