Shipping query delay

Hello,
I ordered a couple of components yesterday from odrive to canada. I have mailed asking the status of my shipment with the order number. I got a call from UPS saying that I need to pay import duty taxes. When I see the information of the shipper from the tracking information, it says shipbob.inc. I don’t know if it’s from Odrive. Can you please very it so that I will get my order on time?