V3.5 Only one interface in RUN mode

The Odrive V3.5 -24V board only one interface after connectted to Win10 ,the DIP in RUN mode. As showing in zadig-2.4, only one CDC interface. And the odrivetool can’t find it.

But when DIP set to DFU mode, it seems ok. The bootloader interface can be found , and the odrivetool can connect with it too.

I tried in Linux (RHEL7) ,the result is same as windows 10.

What’s more , I re-flash the offical firmware still can NOT fix this issue.

How can I do now?