EU shop very poor service

EU order placed, and paid, but no update in 10 days, nobody responding to email. Can someone who cares about paying customers please explain why my money was taken but no word on my order ?

order number #00978

thank you.

Hi @moo240, sorry about that! Can you tell me which email address you have been sending to?

I will forward your message to the appropriate people immediately and get back to you as soon as possible :slight_smile:

Thx for the prompt response, I have tried emailing which is where my invoice and receipt came from. I am using the same email address as is linked to these forums .