I need help solving motor error

Hello. I need help solving the motor is not calibrating properly (no rotate and even no beeping sound).

I have two motors and one encoder (8192 cpr).
on motor (same encoder attached) - not working.
when on AXIS_STATE_FULL_CALIBRATION_SEQUENCE, the motor is not turn and no beeping sound I get,
These are dump errors:
system: no error
axis0
axis: no error
motor: Error(s):
MotorError.MODULATION_IS_NAN
MotorError.OPAMP_DISABLED
DRV fault: none
sensorless_estimator: no error
encoder: no error
controller: no error
axis1
axis: no error
motor: no error
DRV fault: none
sensorless_estimator: no error
encoder: no error
controller: no error

I have set odrv0.axis0.motor.config.pole_pairs = 7.
I have encoder.config.pre_calibrated set to True

I have tried setting odrv0.axis0.encoder.config.calib_range to 0.05 and 0.2 and 0.5 - no help there…
what else should I change to get it to work?
i have read everything i have found on this issue. made a save configuration and reboot.

Do an erase_configuration(), set it up again, and don’t set pre_calibrated = True