Need help in controlling the motor from raspberry 5

We are trying to rotate the odrive motor S1 from a windows laptop (during software development) and ALSO from a raspberry pi 5 (deployment, production)> I am not having luck in either of those.
1 unable to even install the odrive python package.
2 in windows laptop, i am able to detect a COM port but the commands I send do not work.

Odriverobotics does not offer phone support and I am sure my problems can be solved by a simple phone (or zoom) call.
Is it possible to get phone help from a knowledgeable user in this forum? We are of course willing to pay for his/her time.
If yes, please let us know and I will give my phone number and or email address.
Thanks

Hi! Apologies for the delay in our reply. A few things:

  • First, we do offer technical support calls, please contact info@odriverobotics.com if you desire to set this up.
  • Second, what’s the issue you’re having with installing the ODrive python package
  • Third, what COM port are you connecting to? What commands are you trying to send? How do they not work?

Hello solomon, sorry I was out of town.
We still need help.
I will contact you on the other email.
Thanks