O Drive S1 Getting incorrect pole count

I’m setting up the Odrive S1 with a M8325s motor. For some reason when I run the calibration it says that I selected the incorrect pole count and the pole pairs are 19, sometimes it says 21 pole pairs as well. The motor I am using has 21 pole pairs. Also I selected the pre setup profile on the motor.

Hi! Is there any load on the motor, or is it spinning 100% free with nothing connected? Can you post a picture of your assembly?