Odrive S1 not Calibrating and Stuck at Initializing

Hello,
For my university capstone project, we have ordered the Odrive S1s, and wired up 4 of them. 3 of them are working perfectly, calibrating when first configuring, given a CAN ID and wired to our teensey 4.1 and working with the sincan example code. The fourth Odrive on the other hand does not seem to want to get past “initializng” and we cannot run the calibration. We are using a 24V DC power supply, and tried both the Odrive Botwheel and a 3rd party turnigy brushless motor, and neither of them want to calibrate or get past the initialization on just this one Odrive, but on the other 3 odrives both motors are able to run their calibration and work fine. I have updated the firmware to 0.6.10 on the 4 odrive S1s. We have just recently purchased these Odrives and they are fresh out of the box and being used for the first time. Much appreciated for any help we could get, would mean a lot to us!

Thank you in advanced!

Hi! Can you reach out to info@odriverobotics.com with your original order number, and we’ll help with some diagnostics, and a replacement if needed?

Hello @solomondg, thank you, I have sent over an email with the original order number. Really appreciate your support.