Hi there,
I’m trying to set up 2 new ODrive S1s using the GUI. After a few tries and reboots, one of the ODrive S1 refuses to power up on battery or a 12V DC power supply, but powers on when connected to the USB port. This unit has successfully undergone calibration and was running the motor perfectly. The other one powers up fine on both battery and power supply, but hasn’t been calibrated. Both are stuck on initializing, refusing to do anything. The second unit is fresh out of the box. Clearing errors and erasing configuration does not work. What can I do?
Thank you in advance!
Hm, interesting. Let’s get an RMA for both going. Can you send me an email at solomon.greenberg@odriverobotics.com with your original order number and preferred shipping address? I’ll get two sent over as soon as you do that.
Hi Solomon, I have emailed you with the details you asked for. Please let me know if you need additional information. Thanks!
@solomondg I see the exact same issue now. Was there any resolution? please let me know
Hi - please send over an email at info@odriverobotics.com. Information that’ll help this process:
- Pictures of your wiring
- Including your original order number
- Detailed description of your issue and any troubleshooting you’ve attempted
Apologies you’re having this issue, we’ll get it figured out!
@solomondg I have sent an email with the requested info. thank you for looking into it!