USB errors on two laptops but not on desktop

No problem using odrivetool on my desktop - now trying to work from a laptop on our plant floor. Tried using a Razer and a Dell and keep getting this message:

←[91;1m11:48:30.279834000 [USB] Could not claim interface :slight_smile: on USB device: -12←[0m

Any thoughts?

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Make sure you have that interface in Zadig set to libusb, not WinUSB.

Always interesting hearing the word β€œPlant Floor” with ODrive. Would be interested to know what it’s being used for.