USB Not Being Detected

I recently just bought my 3.6v odrive controller. I ran into trouble and with the help of discord user robopilot99, I was able to conclude that my USB was not being detected by my raspberry pi and windows computer. He believe it’s a hardware problem because of my lsusb output and tests.

Output of sudo lsusb -v:

I know the cable works and that the USB ports into the pi and computer are working. The odrive controller is being powered as indicated with the green PWR light.

Any thoughts? Please help.